@[email protected] to [email protected]English • 27 days agoHP ditches 15-minute wait time policy due to 'feedback'www.theregister.comexternal-linkmessage-square63fedilinkarrow-up1453arrow-down14cross-posted to: [email protected]
arrow-up1449arrow-down1external-linkHP ditches 15-minute wait time policy due to 'feedback'www.theregister.com@[email protected] to [email protected]English • 27 days agomessage-square63fedilinkcross-posted to: [email protected]
minus-square@[email protected]linkfedilinkEnglish16•27 days agooh, it’ll still happen now… just no ‘15 minutes’ announced to callers. it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods… after they shred half, then another half, of their telephone support staff.
minus-square@[email protected]linkfedilinkEnglish2•27 days agoJust wait for something else that dominates the news and do it then, so nobody will notice. Very old trick.
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oh, it’ll still happen now… just no ‘15 minutes’ announced to callers.
it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods…
after they shred half, then another half, of their telephone support staff.
Just wait for something else that dominates the news and do it then, so nobody will notice. Very old trick.