In one case, when an agent couldn’t find the right person to consult on RocketChat (an open-source Slack alternative for internal communication), it decided "to create a shortcut solution by renaming another user to the name of the intended user.
Ah ah, what the fuck.
This is so stupid it’s funny, but now imagine what kind of other “creative solutions” they might find.
Ah ah, what the fuck.
This is so stupid it’s funny, but now imagine what kind of other “creative solutions” they might find.
Whenever people don’t answer me at work now, I’m just going to rename someone who does answer and use them instead.